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Customer Service Representative III

2 months ago

Tempe, Arizona, United States Conduent Business Services Full time

About Conduent Business Services

We deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

Job Description

Position Overview

The incumbent will perform routine tasks requiring working knowledge of accounts payable as they relate to invoices and their statuses.

Key Responsibilities

  • Responds to invoice-related inquiries using standard scripts and procedures.
  • Researches and gathers information to properly communicate options for resolution.
  • Refers non-routine inquiries and escalations as needed.
  • Creates Work Orders from calls and responds with appropriate research within the Service Level Agreements.
  • Follows customer-specific policies and procedures.
  • Handles multiple customers and takes responsibility for following procedures for each customer.
  • Responsible for quality and performance measurements as prescribed.
  • Additional duties as required or assigned.

Requirements

  • Customer service oriented with a commitment to quality and personal ethics.
  • Ability to adapt to continuous policy and procedure changes.
  • Strong computer and phone skills.
  • Excellent communication skills both written and verbal.
  • Able to manage telephone and chat customer interactions and convey confidence while resolving customer issues.
  • Professional, friendly demeanor with a customer-oriented attitude.
  • Good communication and listening skills.
  • Able to accept constructive criticism.
  • Able to understand and accurately communicate customer needs, while demonstrating critical thinking and problem-solving skills.
  • Able to thrive in a changing environment.

Equal Opportunity Employer

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.