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Guest Services Attendant
2 months ago
Overview
Embarking on a career with iCIMS Organic ZipApply can be an exciting journey, where work feels more like enjoyment. As a leading establishment in the hospitality sector, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Our Commitment to Service:
At iCIMS Organic ZipApply, we believe in treating our visitors as esteemed guests. Our dedication to unparalleled service is not just a mission statement; it is a promise to every individual who walks through our doors. Our team is committed to ensuring that each guest receives the utmost attention and care, while we also prioritize providing our employees with a supportive and rewarding work environment.
Benefits & Perks:
We offer a comprehensive benefits package that includes Medical, Dental, Vision, and Life Insurance, along with a 401K plan, Paid Time Off, and opportunities for annual bonuses. For a complete overview of our benefits, please refer to our internal resources.
Appearance Standards:
Maintaining a professional appearance is crucial in creating a positive impression. Guidelines regarding personal appearance include restrictions on unnatural hair colors, visible tattoos, and specific facial piercings. This list is not exhaustive, and exceptions may apply based on departmental needs.
Job Responsibilities
The Guest Services Attendant is responsible for fulfilling the roles of both the hotel door and bell staff.
Key Responsibilities Include:
- Welcoming guests upon arrival and bidding farewell upon departure.
- Assisting with the transportation of luggage and personal items.
- Coordinating transportation for guests upon request.
Qualifications
- High School diploma, GED, or equivalent is required.
- A minimum of one year of experience in hotel bell or door services is preferred.
- Ability to exercise sound judgment in high-pressure situations.
- Willingness to learn about all table games offered.
- Exemplary customer service skills and a friendly demeanor are essential.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
- Adherence to all regulatory guidelines and company policies.
- Proactive in assisting guests and staff in a professional manner.
- Ability to provide clear and concise information to hotel guests.
Work Environment:
- Responsibilities are typically carried out in both the hotel and back-of-house areas, which can be fast-paced. There may be occasions where you will need to navigate the casino floor.
- Frequent standing, walking, and the ability to lift and move items up to 50 pounds are required.
- Must be prepared to work in various weather conditions and for extended periods.
Native American Preference Policy:
Our organization prioritizes Native American candidates in all employment practices, with first preference given to members of the Seminole Tribe who meet job qualifications.
Employment Process:
All candidates must successfully complete a background check as part of the employment process, which may include credit checks, criminal background checks, and drug screenings.
Disclaimer
This job description aims to accurately reflect the current role; however, management reserves the right to modify responsibilities as necessary.
