Call Center Operations Manager
6 days ago
About Home Genius Exteriors
Home Genius Exteriors is a rapidly growing company that has expanded from $3M to $200M in just five years. We are a dynamic organization aiming to become a nationwide presence by 2030, and we are seeking passionate and driven individuals to join our team and contribute to our growth.
Our Mission
Our mission is to provide a unique experience to both our customers and employees. Our energetic culture, combined with a strong focus on training and development, creates a fun and dynamic environment that fosters personal growth. We are not just a home remodeling company - we are building tomorrow's business leaders.
Job Description
This is a full-time on-site role for a Call Center Manager located in the Washington DC-Baltimore Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.
Key Responsibilities
- Oversee customer satisfaction and manage contact center operations
- Utilize analytical skills to drive performance improvements
- Lead and develop a high-performing team
- Maintain effective communication strategies
Requirements
- Lead Generation call center experience required
- 3+ years of experience in call center operations
- High energy and results-driven individual
- Customer satisfaction and contact center management skills
- Analytical skills for performance improvements
- Team management and communication abilities
- Experience in a call center or customer service environment
- Demonstrated leadership and decision-making capabilities
- Strong problem-solving skills
- Bachelor's degree in Business Administration or related field preferred
Compensation and Benefits
- Salary: $50k-$70k + bonuses
- On-target earnings for Year 1: $60k-$100k
- Full-time, on-site position
- Weekends required
- Health insurance
- Dental insurance
- Vision insurance
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