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Technical Support Specialist

2 months ago

New Braunfels, Texas, United States Choice Staffing Full time
Job Overview
We are looking for a proficient Phone Support Technician to provide exceptional service and support. The successful candidate will be responsible for the upkeep, diagnosis, and repair of mechanical systems and equipment across various environments.

Qualifications:
- An Associate's degree in Electronics or at least 2 years of experience in desktop support with a background in electromechanical systems.

Role Objective:
The Phone Support Technician's main duty is to deliver installation, troubleshooting, diagnostic, repair, and maintenance assistance, ensuring complete customer satisfaction and optimal machine performance. A customer-centric approach and strong problem-solving abilities are essential.

Key Responsibilities:
  • Offer installation, commissioning, preventive maintenance, and repair guidance through telephone support.
  • Serve as the primary technical resource for all field service inquiries via phone for customers and colleagues.
  • Assess, analyze, and resolve machine issues over the phone with minimal supervision.
  • Take responsibility and use independent judgment to evaluate, diagnose, and provide timely solutions to customer concerns.
Technical Skills:
  • Interpret and implement electrical schematic drawings and interconnection diagrams, adjusting control system parameters as necessary.
  • Diagnose and identify potential causes of equipment malfunctions or failures, recommending repairs to restore functionality.
  • Deliver remote training to customers and, occasionally, other employees, focusing on methods to enhance machinery performance and optimize usage.
  • Effectively document and communicate strategies, problems, and solutions verbally and in writing.
  • Maintain accurate records of service and installation activities.
Essential Skills and Experience:
  • Expertise in diagnosing, troubleshooting, and repairing electrical and mechanical machine issues.
  • Minimum Associate's Degree in Electronics Technology, Industrial Technology, or a related field.
  • Ability to read and interpret electrical schematics.
  • Proficient in troubleshooting electrical wiring.
  • Strong mechanical skills.
  • Excellent organizational and teamwork capabilities.
  • Fluent in English, with strong verbal and written communication skills.
  • Familiarity with specifications required for product manufacturing.
  • Knowledge of process improvement methodologies.
  • Proficient in Microsoft Office Suite and other relevant software.
Job Type: Full-time

Compensation:
- Pay: $19.36 per hour

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Schedule:
  • 8-hour shifts
  • Day shifts
  • Monday to Friday
  • No weekends

Supplemental Pay:
  • Overtime pay