Customer Service Representative

3 days ago


Miami, United States IKEA Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at IKEA. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Customer Service: Create a positive customer experience by ensuring accurate transactions and/or orders, meeting customers' needs, solving problems independently, and recognizing when to escalate to a manager.
  • Store Operations: Build loyalty by ensuring a positive customer journey during the IKEA shopping experience, and provide customers with a simple and efficient checkout experience.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals and provide excellent customer service.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers and team members in a fast-paced retail environment.
  • Problem-Solving Skills: Ability to think critically and solve problems independently.
  • Teamwork: Ability to work collaboratively with other team members to achieve sales goals and provide excellent customer service.


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