Customer Service Representative
3 days ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at IKEA. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities:
- Customer Service: Create a positive customer experience by ensuring accurate transactions and/or orders, meeting customers' needs, solving problems independently, and recognizing when to escalate to a manager.
- Store Operations: Build loyalty by ensuring a positive customer journey during the IKEA shopping experience, and provide customers with a simple and efficient checkout experience.
- Team Collaboration: Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
Requirements:
- Excellent Communication Skills: Ability to effectively communicate with customers and team members in a fast-paced retail environment.
- Problem-Solving Skills: Ability to think critically and solve problems independently.
- Teamwork: Ability to work collaboratively with other team members to achieve sales goals and provide excellent customer service.
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