Customer Service Representative

3 weeks ago


Waterford, Michigan, United States Pentastar Aviation Full time

Customer Service Representative Job Summary


Pentastar Aviation is seeking a highly skilled Customer Service Representative to provide exceptional service to our executive travelers and aircraft crew members. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.


Main Responsibilities



  • Provide superior customer service to passengers, crew members, and all guests of Pentastar Aviation.
  • Answer incoming phone calls, including radio communications with aircraft and support personnel.
  • Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders, and key handling.
  • Confirm all requests with customers to ensure information is accurate and processed appropriately.
  • Provide visitor security badges and direction to all visitors within the facilities.
  • Monitor security and safety requirements for our customers and employees.

Requirements



  • High school diploma or equivalent required
  • Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation
  • Solid customer service skills
  • Strong teamworking skills
  • Requires an outgoing, friendly personality with a positive attitude
  • Basic computer skills (MS Office)
  • Ability to work flexible schedules, including evenings, weekends, and holidays, and overtime as required
  • Must be willing to learn new processes and be open to coaching from other members of the team
  • Multi-tasking skills a must
  • Ability to work outdoors in various weather conditions when necessary


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