Account Executive

4 weeks ago

Waterville, Maine, United States MSC Industrial Direct Full time
Account Executive Job Description

The Account Executive plays a pivotal role in driving sales growth by fostering strong relationships with existing customers and identifying new business opportunities. This entry-level sales position requires a deep understanding of strategic sales strategies and a proven track record of success in prospecting, penetrating, and managing customers.

Key Responsibilities:
  • Penetrate accounts at both the functional and executive level, collaborating with business team leaders and industry experts to design innovative solutions for customers' current and future needs.
  • Provide cross-territory technical and sales expertise when needed.
  • Contribute to the execution of MSC Collaboration projects and cross-selling activities.
  • Act as a role model for all sales associates and consistently demonstrate MSC values and financial achievement.
  • Collaborate with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow-up skills.
  • Identify and grow opportunities within the district through collaboration with strategic accounts, national accounts, MSC sales, and sales management to ensure growth achievement.
  • Effectively communicate initiatives between multiple contacts within a customer.
  • Maximize productivity through the utilization of multiple MSC Solution channels.
  • Develop world-class relationships with customers and deliver key components of the sales strategy, while being proactive in solving customer needs.
  • Stay informed about the competitive landscape and emerging technologies to best position MSC in the marketplace.
  • Develop the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating local partnerships and organizational affiliations.
  • Actively research and generate new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
  • Retain customer base by delivering and ensuring a superior customer experience.
  • Maintain accurate and quality sales records and prepare sales and activity reports as required.
  • Responsible for successful implementation of major company programs and initiatives.
  • Assist or conduct prospect/customer surveys and conversions and set up of new customer locations.
  • Secure and submit customer orders for processing utilizing wireless ordering technology.
  • Develop pricing strategy for non-contract customers in conjunction with activities in accordance with company policies and corporate business conduct guidelines.
  • Submit timely, in the format requested, all written reports as required by management.
  • Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
  • Participate in special projects and perform additional duties as required.
Requirements:
  • High school diploma or equivalent is required.
  • Two to four year college degree preferred.
  • Minimum of 3+ years outside direct sales/service experience preferred.
  • 2 years of industry experience preferred.
  • Experience in account retention and account penetration preferred (expansion of sales within existing accounts); must be able to verify sales successes.
Skills:
  • Proven track record in new account acquisition, account retention, and/or account penetration (expansion of sales within existing accounts) is preferred.
  • High degree of integrity and ability to develop customer relationships required.
  • Demonstrated ability to resolve problems and develop action plans.
  • Technical product knowledge preferred - relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing, etc.
  • Requires ability to read technical material and develop analysis regarding the same.
  • Must exhibit excellent verbal and written communication skills, as well as excellent listening, presentation, and questioning skills.
  • Computer literate (MS Word, Excel, PowerPoint, email) and ability to acclimate to PC-based order entry system and wireless, handheld scanners.
  • Must exhibit basic math skills and ability to organize and manage time appropriately.
Other Requirements:
  • A valid driver's license.
  • Capable of driving up to several hours per day to customer location(s) within an assigned territory or region is required.
  • Job entails frequent lifting, bending, and stretching.
  • Ability to move product weighing up to 60 pounds.

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