Customer Service Ambassador
4 weeks ago
**Job Summary:** Customer Service Ambassador
**Estimated Salary:** $17.00 - $17.50 per hour, plus retirement benefits
The Smith Center for the Performing Arts is seeking an experienced Customer Service Ambassador to join our team. As a key member of our ticketing services team, you will be responsible for providing exceptional customer service and support to our guests.
**Key Responsibilities:
- Respond to calls, emails, and online inquiries from guests regarding ticket sales, Will Call pickup, and other ticket-related issues.
- Work in the Box Office around performance schedules, assisting guests with ticket purchases and resolving last-minute issues efficiently and cheerfully.
- Demonstrate empathy and a sense of urgency when assisting guests with concerns, ensuring that their issues are resolved quickly and accurately.
**Requirements:**
- High School Diploma or equivalent experience required.
- 3 or more years of customer service experience.
- Previous experience with handling high-volume transactions in a fast-paced environment is preferred.
**What We Offer:**
- Creative and collaborative work culture.
- Competitive hourly rate, with opportunities for career growth and advancement.
- Hybrid and flexible work schedule, combining on-site and remote work with flexible scheduling options.
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