Service Representative

5 days ago


Middle River, Maryland, United States Mary Kraft HR Full time
Job Summary

Mary Kraft HR is hiring a Customer Experience Specialist to support our growing customer base in Middle River, MD. The successful candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Provide top-notch customer service, resolve inquiries, and ensure client satisfaction.
  • Process account payments, perform cash out process at end of shift, and maintain accurate records.
  • Communicate business rules and policies governing account processing and review violation appeals process with appellants.
Requirements and Qualifications
  • Bachelor's degree preferred but not required.
  • Minimum 1-2 years of relevant customer service and/or sales experience in an office or call center environment.
  • Ability to prioritize tasks, multitask, and manage stressful situations appropriately.

Estimated Salary: $17.00-$18.50 per hour, depending on qualifications and experience.

We offer a hybrid work model with flexible scheduling options, including evenings and weekends. If you are a dedicated and customer-focused individual who enjoys working in a dynamic environment, we invite you to apply for this exciting opportunity.



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