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Patient Service Representative

2 months ago

Muncie, Indiana, United States UnitedHealth Group Full time
About the Role

As a Patient Service Representative at UnitedHealth Group, you will play a vital role in delivering exceptional patient care and support. This position requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet patients and manage wait times to ensure a positive experience
  • Assist with intake processes, including copying required documents and collecting co-payments
  • Manage cashier boxes and daily deposits according to company policies
  • Process walk-in patients and visitors, and answer phones to schedule appointments
  • Manage medical records, including maintaining, filing, and preparing for schedules
  • Ensure all correspondence is scanned and/or filed in a timely manner
  • Run insurance eligibility for patients and process requests for medical records release
Why Work for UnitedHealth Group?

At UnitedHealth Group, we offer a comprehensive benefits package, including competitive pay, paid time off, and opportunities for career growth and development. Our team is dedicated to delivering exceptional patient care and support, and we are committed to creating a positive and inclusive work environment.

Requirements
  • High School Diploma or equivalent required
  • 1+ years of experience in a healthcare or customer service-related field
  • Knowledge of EMR software and insurance eligibility preferred