Medical Customer Service Representative

2 days ago


Muncie, Indiana, United States Takeda Pharmaceutical Company Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction throughout the plasma donation process.

Key Responsibilities
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • 1 or more years minimum experience working in a customer or patient-facing role
What We Offer

At Takeda, we are committed to creating a diverse and inclusive workplace. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and company match. We also offer opportunities for career growth and development, as well as a supportive and collaborative work environment.

Location

This role is based in Muncie, IN, and requires the ability to work a variety of shifts, including evenings, weekends, and holidays.



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