Banking Call Center Specialist

2 days ago


Oak Harbor, Washington, United States Heritage Bank Full time

About Us

At Heritage Bank, we pride ourselves on delivering exceptional customer service and building strong relationships with our customers. We are committed to hiring talented individuals who share our values and passion for excellence.

Compensation

The estimated annual salary for this position is between $42,000 - $56,500, depending on level and experience. This includes base pay, bonuses, and other incentives.

Job Summary

We are seeking a motivated and experienced Customer Support Specialist to join our team at our Oak Harbor, WA location. In this role, you will provide exceptional customer service to internal and external customers, resolving complex issues and ensuring customer satisfaction.

Responsibilities

  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer inquiries and issues in a timely and professional manner
  • Work closely with other departments to ensure seamless customer experience
  • Maintain accurate records and reports of customer interactions

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Level I: minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service
  • Level II: 2+ years recent experience in retail banking, bank operations, and/or a service/call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems
  • Senior: 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry

What We Offer

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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