Customer Support Representative

2 days ago


Oak Harbor, Washington, United States Heritage Bank Full time

About Heritage Bank

Heritage Bank is a leading financial institution dedicated to providing exceptional customer service. We are committed to helping our customers achieve their financial goals through innovative solutions and expert advice.

Salary Range

The salary range for this position is $20.00 - $27.25 per hour, depending on level and experience. This is a competitive compensation package that reflects the importance of this role in delivering excellent customer service.

Job Description

We are seeking a highly skilled Customer Support Specialist to join our team at our Oak Harbor, WA location. As a key member of our banking call center, you will be responsible for providing exceptional customer service to internal and external customers via phone, email, and chat. You will work closely with other departments to resolve customer inquiries and issues, and contribute to the success of our customer service center department.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Level I: minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service
  • Level II: 2+ years recent experience in retail banking, bank operations, and/or a service/call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems
  • Senior: 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • Base salary based on role, experience, and skill set
  • Exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time)
  • Generous time off policy, including 10 paid vacation days annually, eight hours of paid sick leave per month, and 11 paid holidays each calendar year


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