Product Manager, Digital Restaurant Experience
23 hours ago
At Chipotle, we're redefining the fast food experience. Our commitment to serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives sets us apart. We're not just a restaurant chain, we're a community that's passionate about providing a great guest experience.
THE OPPORTUNITYThe Digital Experiences Team at Chipotle is responsible for creating world-class digital experiences that empower people to engage with us as a lifestyle. As the Product Manager, Digital Restaurant Experience, you will set the strategy and drive the roadmap for owned products and experiences.
You will work closely with our operations, food safety, design, systems teams, agile development teams, and key vendor partners to define and prioritize features, as well as build, launch, and iterate on new capabilities to deliver quality crew and customer experiences.
You will also own the management of broader initiatives that impact technology-driven guest and crew experiences in our restaurants.
KEY RESPONSIBILITIES- Set your product vision and roadmap in-line with the Digital Restaurant Experience (DRE) Strategy and overall Chipotle Digital Experiences Team.
- Use data, analytics, competitive research, user testing and market research to inform roadmap, feature priority, and make recommendations on which new tech/tools to invest in or leverage.
- Develop customer-centric (restaurant guest and crew member) product roadmap for digital experiences related to customer pickup solutions, and last mile delivery experience.
- Define and author product features and initiatives, partnering with Product Owners and Agile Development Teams to drive the execution of the work.
- Work closely with technology vendor partners, including delivery partners, to manage relationships and ensure full understanding and relevant utilization of available capabilities.
- Partner with cross functional stakeholders across the business to gain alignment, manage expectation, and execute quick turn POCs to create the Future for Chipotle, our customers, and our crew.
- Define and communicate product success criteria, KPIs, and desired outcomes.
We're seeking a highly skilled Product Manager with 5-7 years of experience in B2C ecommerce, preferably at a large-scale enterprise. You should have a strong understanding of restaurant operations and factors such as food safety and physical space constraints that govern product design and development.
You will be responsible for establishing strong relationships and working effectively with RSC and Operations Leadership and cross functional teams. Excellent written and verbal communication skills, coupled with solid listening, facilitation, and presentation skills, are essential.
A strong understanding of UX design, user flow and wireframes is also required. You should be able to multi-task effectively and work successfully in a fast-paced environment.
PAY TRANSPARENCYA reasonable estimate of the current base pay range for this position is $129,000.00–$178,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors.
Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more.
WHO WE AREChipotle Mexican Grill, Inc (NYSE:CMG) is a leading restaurant company that owns and operates all its restaurants in North America and Europe. We're committed to making our food more accessible to everyone while continuing to be a brand with a demonstrated purpose as we lead the way in digital, technology and sustainable business practices.
For more information, visit WWW.CHIPOTLE.COM
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