Product Manager, Digital Restaurant Experience
7 days ago
At Chipotle, we're on a mission to make better food accessible to everyone. As a Product Manager, Digital Restaurant Experience, you'll play a critical role in driving the strategy and roadmap for our digital experiences. You'll work closely with cross-functional teams to define and prioritize features, build, launch, and iterate on new capabilities to deliver quality crew and customer experiences.
Key Responsibilities:- Set the product vision and roadmap in-line with the Digital Restaurant Experience (DRE) Strategy and overall Chipotle Digital Experiences Team.
- Use data, analytics, competitive research, user testing, and market research to inform roadmap, feature priority, and make recommendations on which new tech/tools to invest in or leverage.
- Develop customer-centric (restaurant guest and crew member) product roadmap for digital experiences related to customer pickup solutions and last mile delivery experience.
- Define and author product features and initiatives, partnering with Product Owners and Agile Development Teams to drive the execution of the work.
- Work closely with technology vendor partners, including delivery partners, to manage relationships and ensure full understanding and relevant utilization of available capabilities.
- Partner with cross-functional stakeholders across the business to gain alignment, manage expectation, and execute quick turn POCs to create the Future for Chipotle, our customers, and our crew.
- Define and communicate product success criteria, KPIs, and desired outcomes.
- Partner with Product Managers across other Product Lines to ensure an overall cohesive and seamless digital experience.
- High school diploma or general education degree (GED) required.
- Bachelor's Degree (BA/BS) from 4-year college or university preferred.
- 5-7 years Product Management experience with subject matter expertise on B2C ecommerce, at a large-scale enterprise preferred.
- Understanding of restaurant operations and factors such as food safety and physical space constraints that govern product design and development.
- Ability to establish strong relationships and work effectively with RSC and Operations Leadership and cross-functional teams. Excellent written and verbal communication skills coupled with solid listening, facilitation, and presentation skills.
- Strong understanding of UX design, user flow, and wireframes.
- Ability to multi-task effectively and work successfully in a fast-paced environment.
- Ability to balance the demands of concurrent initiatives.
- Ability to establish strong relationships and work effectively with Restaurant Support Center and Operations Leadership and cross-functional teams.
- Your authentic, burrito-loving self.
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