Product Manager Digital Restaurant Experience

21 hours ago

Newport Beach, California, United States Chipotle Mexican Grill Full time
Transform the Future of Fast Food

At Chipotle Mexican Grill, we're redefining the fast food experience. Our Digital Experiences Team is seeking a Product Manager to drive the strategy and roadmap for our owned products and experiences. As a key member of our team, you'll work closely with operations, food safety, design, systems teams, agile development teams, and vendor partners to define and prioritize features, build, launch, and iterate on new capabilities that deliver quality crew and customer experiences.

Key Responsibilities
  • Develop and execute a product vision and roadmap aligned with the Digital Restaurant Experience (DRE) Strategy and overall Chipotle Digital Experiences Team.
  • Use data, analytics, competitive research, user testing, and market research to inform roadmap, feature priority, and recommendations on new tech/tools to invest in or leverage.
  • Lead the development of customer-centric product roadmaps for digital experiences related to customer pickup solutions and last-mile delivery experiences.
  • Partner with Product Owners and Agile Development Teams to drive the execution of product features and initiatives.
  • Manage relationships with technology vendor partners, including delivery partners, to ensure full understanding and utilization of available capabilities.
  • Collaborate with cross-functional stakeholders to gain alignment, manage expectations, and execute quick-turn POCs to create the future for Chipotle, our customers, and crew.
  • Define and communicate product success criteria, KPIs, and desired outcomes.
  • Partner with Product Managers across other Product Lines to ensure a cohesive and seamless digital experience.
Requirements
  • High school diploma or general education degree (GED) required.
  • Bachelor's Degree (BA/BS) from a 4-year college or university preferred.
  • 5-7 years of Product Management experience with subject matter expertise in B2C ecommerce, preferably at a large-scale enterprise.
  • Understanding of restaurant operations and factors such as food safety and physical space constraints that govern product design and development.
  • Ability to establish strong relationships and work effectively with RSC and Operations Leadership and cross-functional teams. Excellent written and verbal communication skills, coupled with solid listening, facilitation, and presentation skills.
  • Strong understanding of UX design, user flow, and wireframes.
  • Ability to multi-task effectively and work successfully in a fast-paced environment.
  • Ability to balance the demands of concurrent initiatives.
  • Ability to establish strong relationships and work effectively with Restaurant Support Center and Operations Leadership and cross-functional teams.
  • Your authentic, burrito-loving self.
What We Offer

A competitive total rewards package, including medical, dental, and vision insurance, 401k, sick leave, vacation time, and more. Visit https://www.chipotle.com/careers for more details.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

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