Facility Solutions Manager
4 weeks ago
City Wide Facility Solutions, a leading provider of building maintenance services, is seeking a highly motivated and detail-oriented Account Manager to join our team. As a key member of our sales team, you will be responsible for nurturing client relationships and overseeing the service needs in an assigned territory in the St. Louis area.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and contractors. You will be responsible for formulating and managing an effective service strategy and schedule tailored to each client, negotiating contracts, and ensuring quality service and high client satisfaction.
Key Responsibilities- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
- Manage all contractor relationships, including pricing and other contract terms, develop service specifications, client and contractor compliance, and add or replace contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow through with all commitments to clients.
- Direct night managers, ensuring the client's strategy is executed and all services are performed correctly.
- Promptly address and effectively communicate all client issues with contractors and the Director of Operations.
- Schedule each non-routine activity in client facilities.
- Notify sales executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- $75,000 - $135,000 all-in compensation, including commissions and bonuses.
- $500 per month car allowance.
- Health Insurance (100% Paid by Company).
- 401K with 4% Employer Match.
- Short-Term/Long-Term Disability (100% Paid by Company).
- Company Cell Phone.
- Company Surface Pro Tablet.
- Eligible for Chairman's Club awards.
- 15 Days PTO - Year 1-4.
- 20 Days PTO - Year 5+.
- 6 Paid Holidays.
- Excellent Work/Life Balance.
- Opportunity for Advancement.
City Wide Facility Solutions is a growing organization that values its employees and provides opportunities for advancement. We are committed to creating a positive work environment and fostering strong relationships with our clients and contractors.
As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, see the direct impact of your work on the company, and build positive relationships with your coworkers and clients.
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