Care Coordinator

4 weeks ago

Aiken, South Carolina, United States All Ways Caring HomeCare Full time
Job Summary

As a Client Care Coordinator with All Ways Caring HomeCare, you will play a vital role in ensuring the highest level of care and support for our valued clients. This position requires strong communication and problem-solving skills, as well as the ability to work effectively with clients, families, and healthcare professionals.

Key Responsibilities

•⁠ ⁠Coordinate quality care and customer service to clients by assigning staff, scheduling services, and identifying problem situations.

•⁠ ⁠Provide support to local branches in various aspects of employee recruitment, screening, hiring, record keeping, and compliance.

•⁠ ⁠Perform administrative duties in support of human resources efforts, including recruiting, hiring, onboarding, training, and HR file compliance.

•⁠ ⁠Facilitate communication and serve as a liaison between clients' circles of care, including family members, assigned Power of Attorney/spokesperson, guardians, community partners, and related agencies.

•⁠ ⁠Monitor and escalate changes in clients' plans of care, services, or conditions.

•⁠ ⁠Ensure proper documentation and record-keeping for agency payers.

•⁠ ⁠Coordinate schedules to ensure adequate staffing and processing of completed visits for billing and payment.

•⁠ ⁠Provide consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service.

•⁠ ⁠Provide HR support in areas of employee recruitment, hiring, performance, retention, and compliance.

•⁠ ⁠Process and review employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified.

•⁠ ⁠Coordinate or support new hire on-boarding as well as employee exit meetings.

•⁠ ⁠Assist with data management and file maintenance, including day-to-day data entry and employee data maintenance in the HRIS.

•⁠ ⁠Coordinate Personnel Action Forms (PAF) for assigned service sites.

•⁠ ⁠Ensure compliance with federal, state, and local employment laws and regulations.

•⁠ ⁠Monitor ongoing file compliance and ensure all certifications/trainings are current and documented in the respective tracker.

Requirements

•⁠ ⁠High school diploma or GED; some college coursework or Associate's degree preferred.

•⁠ ⁠Two or more years of community service, client service, or staffing experience.

•⁠ ⁠Two or more years of general office and computer experience (i.e., Microsoft O365, scheduling, HRIT).

•⁠ ⁠One to two years of Human Resources with high-volume recruiting experience preferred.

•⁠ ⁠One to two years in a supervisory role preferred.

•⁠ ⁠Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred.

•⁠ ⁠Ability to make decisions quickly and manage confidential information.

•⁠ ⁠Excellent customer service skills and experience working with the public in a friendly and professional manner.

•⁠ ⁠General knowledge in areas of employment laws, human resources processes and procedures, data entry, and client support services.

•⁠ ⁠Minimal travel may be required.

About Our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $16.00 - $20.00 / Hour

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