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Accounts Receivable Coordinator

2 months ago

Tulsa, Oklahoma, United States SageNet Full time
Company Overview

SageNet stands as a premier managed services provider, excelling in connectivity, digital signage, and cybersecurity solutions. The organization adeptly connects, manages, and safeguards technologies and devices across a vast array of distributed enterprises. With a focus on collaboration, SageNet's dedicated team, efficient processes, and advanced technologies empower clients to meet their essential business goals.

Offering unparalleled service and support through its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), along with strategically located teleports, a central National Logistics Center, multiple data centers, and a nationwide field service network, SageNet ensures robust operational capabilities.

What distinguishes SageNet is its commitment to Trusted Connections. This dual mission involves creating reliable and secure technological connections for clients while fostering genuine human relationships with customers, partners, and communities. SageNet believes that nurturing these trusted connections enhances the interconnected world we share.

With over thirty years of experience in managed services, SageNet proudly serves a diverse clientele, including some of the largest organizations in retail, finance, healthcare, utilities, and energy sectors. The company effectively manages communications for over 220,000 endpoints and operates from its headquarters in Tulsa, with regional offices in Atlanta, Toronto, and Washington, D.C.

Job Purpose

The Customer Accounts Analyst (CAA) plays a vital role as the primary link between SageNet and its clients, overseeing customer accounts receivable and delivering exceptional service. This position is crucial for sustaining strong client relationships and safeguarding company revenue. The CAA is tasked with ensuring that customer accounts are billed accurately and promptly. Responsibilities include designing and implementing billing processes, ensuring invoices reflect agreed-upon terms, and resolving any billing discrepancies.

Key Responsibilities
  • Manage monthly billing for customer contracts, cancellation fees, and other one-time charges.
  • Generate precise monthly invoices along with supporting documentation to ensure timely delivery to clients.
  • Collaborate with Program Management and Sales teams to address customer billing inquiries and disputes.
  • Maintain accurate contract pricing within SAP.
  • Analyze customer contracts to guarantee correct billing practices.
  • Ensure proper configuration of customer billing agreements.
  • Monitor and interpret monthly variations in customer billing.
  • Perform additional tasks as required.
Qualifications
  • A bachelor's degree in a relevant field, along with strong analytical and problem-solving abilities, is highly preferred.
  • 3-5 years of experience in a similar capacity.
  • Strong mathematical skills with a proven ability to conduct complex calculations.
  • Familiarity with productivity tools, particularly Microsoft Office Suite.
  • Prior experience with spreadsheet software such as Excel (advanced skills required).
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Strong critical thinking capabilities.
  • Experience with SAP or other enterprise software is advantageous.
Working Conditions
  • Ability to work effectively in a hybrid environment, which includes a combination of in-office and remote workdays.
  • Business casual dress code.
Physical Requirements
  • Capability to sit for extended periods without discomfort.
  • Frequent use of hands and fingers for typing tasks.
  • Prolonged visual focus on electronic and physical documents.
Classification*: Salaried/Exempt

Position Type: Full Time

Travel Requirements: None

Direct Reports: n/a

Safety Sensitive: n/a

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose this information unless in response to a formal complaint or charge, in furtherance of an investigation, or consistent with the contractor's legal obligations.