Restaurant Operations Manager
1 month ago
The Restaurant Manager is a key role at Mae's Market and Cafe - National Landing, responsible for overseeing all daily restaurant operations and managing the overall health of the space. This position serves as the face of the organization both internally and externally, requiring strong leadership skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities:- Lead and manage a team of baristas, line cooks, dishwashers, and supervisors to ensure daily objectives are met and excellent service is consistently achieved.
- Review opening and closing procedures to ensure all tasks are completed and follow up with team members as needed.
- Ensure all food and beverages served meet the highest quality standards.
- Manage labor costs and maintain a healthy labor percentage through effective scheduling and forecasting.
- Oversee inventory management, including ordering and receiving supplies, and maintaining a healthy COGS.
- Participate in hiring, coaching, and terminating employees with assistance from supervisors.
- Enforce company policies and procedures, including those for cash handling, side work, and safety.
- Act as an ambassador between restaurant staff and customers, actively solving problems and handling customer complaints.
- Manage and approve discounts and refunds in Square.
- Participate in weekly or bi-weekly Manager Meetings.
Mae's Market and Cafe - National Landing is a part of Modest Bread, a company that values exceptional customer experiences and a positive work environment. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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