Phone Support Specialist

3 days ago


Sacramento, California, United States Third Party CS Full time
Job Description: Phone Support Specialist

We are seeking a skilled Phone Support Specialist to join our team at Third Party CS. As a key member of our customer-facing team, you will be responsible for handling customer calls, providing product information, and resolving customer issues in a timely and professional manner.

About the Job:
  • Handle incoming calls and respond to customer inquiries
  • Provide accurate and helpful information to customers
  • Resolve customer complaints and concerns in a fair and respectful manner
  • Maintain accurate records of customer interactions and account changes

What We Offer:
  • Competitive salary: $50,000 - $60,000 per year
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Requirements:
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent communication and interpersonal skills
  • Basic computer skills and experience with CRM software
  • Able to multitask and prioritize tasks effectively

Location: California, USA

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