IT Support Specialist
1 week ago
Gainwell Technologies is seeking an IT Support Specialist to join our team in West Sacramento or Roseville. This onsite position requires the ability to work independently and as part of a dynamic, fast-paced environment.
Job SummaryThe successful candidate will be responsible for installing, configuring, and troubleshooting various types of computer equipment and software applications. Additionally, they will provide technical support to clients via phone, email, and in-person, ensuring excellent customer service and resolving issues efficiently.
Key Responsibilities- Install, configure, and troubleshoot PC hardware and software, including Windows operating systems and Microsoft Office applications
- Provide technical support to clients, responding to problem tickets and resolving issues in a timely manner
- Perform routine install, move, add, and change (ICMS) activities based on prescribed procedures and processes
- Maintain currency regarding routine technological advances, specifically in line of service, to ensure team performance and achieve team objectives
- TWO OR MORE YEARS OF TECHNICAL TRAINING IN COMPUTER FIELD PREFERRED
- TWO OR MORE YEARS OF ACTIVE DIRECTORY EXPERIENCE
- TWO OR MORE YEARS OF TECHNICAL SUPPORT EXPERIENCE
- EXPERIENCE WORKING WITH COMPANY PRODUCTS, OPERATING SYSTEMS AND COMPANY ESCALATION POLICY
- EXPERIENCE WORKING WITH SOLVING COMPUTER-RELATED TECHNICAL PROBLEMS
Gainwell Technologies offers a competitive salary range of $35,700.00 - $51,000.00 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Additionally, we offer a generous flexible vacation policy, education assistance, and leadership and technical development academies to help build your skills and capabilities.
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