Certified Field Performance Technician
3 weeks ago
At Sunrun, we're committed to connecting people to the cleanest energy on earth. As a Certified Field Performance Technician, you'll play a critical role in ensuring the smooth operation of our solar energy systems. Your expertise will help us deliver exceptional customer experiences and drive business growth.
Key Responsibilities:- Perform advanced troubleshooting and complex service diagnosis to resolve issues with solar energy systems.
- Train and develop other Field Performance team members to ensure they have the skills and knowledge needed to excel in their roles.
- Collaborate with Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources and prioritize service and warranty projects.
- Lead regular meetings to align and train the local field service team on best practices.
- Support the onboarding and training of new members of the field performance team.
- Regularly exceed defined goals for field performance key performance indicators, including turnaround time, experience rating, and average dispatches completed.
- 3+ years of previous field construction experience, with at least 1 year of experience as a service technician in the solar industry.
- High School diploma required.
- PV design or PV electrical experience preferred.
- Valid state or local Electrical Journeyman license required.
- Competitive salary and bonus eligibility.
- Annual bonus eligibility, based on company and individual performance.
- Short and long-term incentives.
- Program-specific awards.
- Health insurance coverage.
- Employee wellness program.
- Life and disability insurance.
- Retirement savings plan.
- Paid holidays and paid time off (PTO).
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