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Operations Manager

2 months ago

Red Lion, Pennsylvania, United States LifePath Thrift Stores, LLC Full time
{"title": "Processing Manager", "content": "Job Summary

As a Processing Manager at LifePath Thrift Stores, LLC, you will be responsible for leading the processing team by example and performing all duties required to accept, sort, and price donated items. This role requires a strong leader who can create a positive environment, equip team members, and adhere to donor service standards, policies, and procedures.

Key Responsibilities
  1. Lead and equip team members to be positive in every aspect of their job, to each other, donors, customers, and volunteers.
  2. Perform all required job duties within the processing team, including accepting donations, presorting, and pricing merchandise.
  3. Adhere to and implement daily all donor service standards, policies, and procedures.
  4. Responsible for hiring and termination of all processing staff.
  5. Work closely with the Team Services Hiring Manager to place the best people on the team.
  6. Train and retain employees.
  7. Properly execute necessary paperwork related to employees, including document coaching opportunities, hiring paperwork, termination paperwork, worker's compensation paperwork, etc.
  8. Ensure that daily reports are properly filled out in a timely manner.
  9. Must be able to appropriately set daily goals and plan their day according to projections/targets.
  10. Review Cyfe Dashboard daily to understand and communicate targets to the team.
  11. Schedule staff appropriately to ensure the team is well-equipped for high-volume days.
  12. Maintain clean and well-organized reception, presort, and processing areas.
  13. Train processing staff and volunteers to maintain a clean and well-organized reception, presort, and processing areas.
  14. Provide a positive and encouraging atmosphere for processing staff to promote further professional development and growth within LifePath Thrift Stores.
  15. Facilitate and promote an encouraging, positive, and unified relationship between Processing and Retail Departments.
  16. Work with and effectively communicate with the Retail Manager on a daily basis to ensure all operational needs of the store are being met.
  17. Stay up to date and well-informed with the ever-changing needs and procedures of the Wholesale Department.
  18. Effectively communicate and gather information from the Wholesale Director to clarify any questions pertaining to changing policies.
  19. Communicate efficiently and clearly with the Director on daily needs and progress of the Processing team.
  20. Recognize the value and appropriate pricing needs of items prior to those items reaching the sales floor.
  21. Train and hold staff accountable for recognizing the value and appropriate pricing needs of items prior to those items reaching the sales floor.
  22. Able to provide overwhelming biblical hospitality to donors.
  23. Able to tell the LifePath Thrift Stores story and continually connect the dots for staff and customers.
  24. In the event that an Associate Manager is on the team, the Processing Manager is responsible for developing and growing the Associate into a viable Processing Manager candidate.

This is a challenging and rewarding role that requires a strong leader who can create a positive environment and equip team members to succeed. If you are a motivated and organized individual who is passionate about creating a positive impact, we encourage you to apply for this exciting opportunity.

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