Customer Service Representative

1 week ago


Armonk, New York, United States Equinox Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and welcoming experience at our club.

Key Responsibilities

  • Professionally greet members and guests, providing a warm and inviting atmosphere
  • Manage membership IDs, ensuring accurate and efficient check-in processes
  • Respond to member inquiries and concerns in a timely and professional manner
  • Update member accounts as needed, maintaining accurate and up-to-date records
  • Maintain a clean and organized work area, ensuring a safe and healthy environment for members and staff
  • Provide club tours to new members, showcasing our facilities and services
  • Provide exceptional customer service to members, prospective members, and guests, exceeding their expectations
  • Aid other departments with related tasks, supporting the overall success of our club

Requirements

  • Minimum of 1 year of customer service experience or related experience
  • High school diploma/GED required or equivalent work experience
  • Reliable, professional, computer literate, energetic, and friendly
  • Preferably interested in health, fitness, and/or sports
  • Must be friendly, vibrant, and outgoing
  • Must be able to effectively communicate in person and via email

Essential Physical Requirements

  • Must be able to perform all essential physical aspects of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height
  • Must be able to perform pushing, pulling, and lifting up to 50lbs at a time

Benefits

  • We offer competitive salary, benefits, and industry-leading commission opportunities for club employees
  • Complimentary Club membership
  • Perks and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer.



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