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Senior Financial Planning Manager, Customer Success

2 months ago

Santa Clara, California, United States ServiceNow Full time
Job Overview

Company Overview:
ServiceNow is a pioneering technology firm that began its journey in San Diego, California, in 2004. With a commitment to revolutionizing workplace efficiency, we have grown into a global leader, providing cutting-edge AI-driven solutions to over 8,100 clients, including a significant portion of the Fortune 500. Our advanced cloud platform integrates people, systems, and processes, enabling organizations to enhance their operational effectiveness. We invite you to be part of our mission to improve the way the world works.

Role Responsibilities:

This position plays a vital role in collaboration with the Strategic Finance team, overseeing a comprehensive Services Profit and Loss statement and sales expenditures. You will deliver strategic insights and analyses to support business growth and development. Key responsibilities include:

  • Manage financial planning, forecasting, and reporting for the entire P&L.
  • Facilitate monthly forecasting discussions with sales, delivery, and regional leadership, and contribute to presentations for the strategic finance team.
  • Communicate effectively with strategic finance leadership, presenting business outcomes, financial influences, and strategic objectives.
  • Collaborate with the strategic finance organization to perform analyses and generate insights that inform business decisions.
  • Oversee the annual budgeting process and assist with quarterly business reviews and long-term strategic planning.
  • Ensure timely and accurate completion of all monthly and quarterly reporting requirements for Business, Finance, and Corporate FP&A.
  • Supervise finance analysts supporting various segments of the customer outcomes finance organization.
  • Support and influence cross-functional teams at various management levels.
Qualifications:

To excel in this role, you should possess:

  • A Bachelor's Degree (MBA preferred).
  • Over 10 years of relevant finance experience, particularly in FP&A, Sales Finance, or Services Finance.
  • Experience within the technology sector or SaaS companies, with a preference for professional services finance experience.
  • A proven track record of outstanding performance throughout your professional and academic career.
  • The ability to understand business needs and translate them into actionable financial strategies.
  • Exceptional written and verbal communication skills, with the capability to engage with senior stakeholders.
  • Proficiency in Excel and PowerPoint.
  • A high level of energy and a desire to thrive in a results-driven, fast-paced environment.
  • A willingness to manage high workloads during peak periods.
  • The ability to influence through clear presentation and communication of complex data analyses.

Compensation and Benefits:
We offer a competitive compensation package, including base salary, equity options (where applicable), variable compensation, and comprehensive benefits. Our benefits include health plans, flexible spending accounts, a 401(k) plan with company matching, employee stock purchase plans, and family leave programs, subject to eligibility requirements.

Equal Opportunity Employer:
ServiceNow is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.