Private Wealth Service Specialist

4 days ago


Springfield, Illinois, United States Citizens Full time
Job Summary

The Private Wealth Service Specialist is a critical role within Citizens, responsible for providing exceptional support to Private Wealth clients and colleagues. This position requires a high level of proficiency, integrity, and attention to detail, with a focus on delivering high-quality results in a fast-paced environment.

Key Responsibilities
  • Exercise diligence to understand risks associated with client products and transactions, ensuring compliance with regulatory requirements and industry best practices.
  • Independently review client accounts and trading activities to ensure adherence to company policies and regulatory requirements.
  • Research and resolve complex discrepancies related to client accounts and trading activities.
  • Monitor and investigate margin calls and trade extensions, communicating with Private Wealth colleagues and clients to ensure timely resolution.
  • Establish relationships with various teams within Citizens to provide exceptional client service and support divisional business needs.
  • Drive innovation through a comprehensive understanding of business processes and challenges, identifying opportunities for improvement and implementing solutions.
  • Accurately process daily business, including money/asset movement, account opening, closing, and maintenance, margin processing, trade processing, and fee processing.
  • Engage with Wealth Managers and Customers via inbound calls, processing requests, responding to inquiries, and providing product and service guidance.
  • Deliver highly efficient transaction processing and superior results quickly and efficiently, utilizing effective time management skills.
  • Process customer requests, including options, equities, mutual fund, and fixed income trades.
  • Analytical skills ensure satisfactory problem resolution for clients and deliver solutions to complex challenges.
  • Ensure timely and accurate response and resolution to Private Wealth Management colleague and client inquiries regarding technology, issues, functionality, etc.
  • Be a role model and champion for continuous process improvement and organizational effectiveness.
Requirements
  • Active Series 7, 63/66 licenses.
  • Additional licenses preferred, including Series 24 and 4.
  • 5+ years of experience in the financial services industry, with a focus on complex investment products, including options, margin, and control/restricted stock support.
  • Proven customer service, client support, and problem resolution skills.
  • Strong technological savvy and ability to learn new tools.
  • Ability to effectively influence others and use consultative skills to enrich the customer experience.
  • Demonstrate close attention to detail.
  • Ability to analyze complex situations in a high-risk, fast-paced environment.
  • Ability to work independently and as part of a team.
  • Ability to train and support other team members.
Work Environment

This role is a full-time position, Monday through Friday, with a standard 40-hour workweek.



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