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Financial Counselor

2 months ago

Milwaukee, Wisconsin, United States Froedtert Health Full time
Job Summary:

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

Responsibilities:
  • Assess patient financial needs and provide guidance on available financial assistance programs
  • Collect deposits and process payments in accordance with hospital policies
  • Screen patients for eligibility for governmental programs and assist with applications
  • Work closely with Admitting/Registration, Preauthorization, Care Management, and other department personnel to ensure accurate and timely financial information
  • Provide exceptional customer service and maintain positive interpersonal relationships with patients, families, and healthcare team members
Requirements:
  • One year of experience in healthcare/revenue cycle functions, case management, or social work
  • Experience using Microsoft, Excel, and other software programs
  • Experience using Epic in a healthcare environment
  • Experience in social work or case management
Preferred Qualifications:
  • Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field
  • State of Wisconsin and Federal Certified Application Counselor Designation
  • Current Licensed Health Insurance Agent
About Froedtert Health:

Froedtert Health is a regional health network that operates eastern Wisconsin's only academic medical center and adult Level I Trauma center. We are committed to providing exceptional patient care, innovation, medical research, and education. Our health network includes ten hospitals, nearly 2,000 physicians, and more than 45 health centers and clinics.