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Community Outreach Specialist
2 months ago
VISION, MISSION & VALUES:
At So IL Health Care Foundation, we are committed to our vision, mission, and values. Our core principles of compassion, diversity, integrity, excellence, and teamwork guide our actions, fostering a culture where every individual is treated with dignity and respect. This commitment enables us to help people achieve their highest quality of life through our mission of guiding individuals and communities towards healthier lifestyles by offering a coordinated network of health and supportive services.
CUSTOMER SERVICE COMPLIANCE STATEMENT:
We believe in treating every individual with dignity, respect, and kindness. This involves actively listening, addressing questions and concerns promptly, and taking responsibility to ensure follow-through. Our commitment to our customers and team is reflected in our patience, understanding, and positivity, embodying the essence of So IL Health Care Foundation.
POSITION DESCRIPTION:
The role of the Community Health Worker involves establishing vital connections between community members, the healthcare system, and social service resources to enhance health outcomes and life circumstances. This position aids individuals in navigating the complexities of physical health, behavioral health, and social services by addressing social determinants of health and acting as a liaison among individuals, healthcare providers, and social service organizations. The Community Health Worker operates in both clinical and community environments, including client residences.
KEY RESPONSIBILITIES:
- Conduct thorough assessments for assigned clients, provide appropriate referrals, and follow up on outcomes and subsequent steps.
- Engage with clients through various communication methods (phone, text, email, home visits) to discuss health service needs and schedule necessary appointments.
- Assist clients in understanding and accessing health information from their medical and social service providers.
- Support clients in completing necessary paperwork related to health and social determinants of health, including applications and registration forms.
- Perform home visits as required to provide education, follow-up, and support.
- Collaborate with both internal and external partners to ensure integrated patient care, care coordination, and patient engagement.
- Participate in community events to promote health services and encourage healthy behaviors.
- Maintain accurate and current client records by documenting services and interactions in the designated database system.
- Complete community health worker training and any additional assigned training.
- Carry out other responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent interpersonal skills.
- Strong commitment to community service and helping others.
- Familiarity with the health and social issues affecting the community.
- Knowledge of available community resources.
- Ability to maintain a friendly and professional demeanor.
- Capability to work in both office and community settings.
- Moderate proficiency with computers and technology.
EDUCATION AND EXPERIENCE:
A high school diploma or GED is required, along with a valid driver's license, insured and reliable transportation, and significant community engagement experience. Experience in community outreach, peer counseling, health promotion, customer service, healthcare/medical office roles, and/or data entry is preferred.
COMPLIANCE STATEMENT:
Adhere to all applicable State and Federal laws and regulations.
MEDICAL HOME STATEMENT:
Understand the expectations and responsibilities associated with the Patient-Centered Medical Home model. Recognize your role, complete relevant duties, and maintain the highest level of proficiency within your scope as part of a team-based approach to patient care.
PHYSICAL DEMANDS:
This position requires light physical activity related to non-strenuous daily administrative tasks. The ability to lift up to thirty (30) pounds is necessary.
WORK SCHEDULE:
The standard work hours for this position are Monday through Friday during the day. Attendance at off-site meetings may be required, and local travel is necessary. A valid driver's license and insured vehicle are required. Occasional out-of-town travel may also be necessary.
