Member Services Associate
2 weeks ago
Location: Cleveland, OH (parking not included)
Pay: $20/hourly
Hours: Second Shift
Length: 3-6 months
Staffing Solutions Enterprises is collaborating with our Cleveland Client to fill 18 positions for customer service representatives. In this role, you will handle a high volume of inbound calls and deliver exceptional service to our members. Please review the details below and consider applying if you meet the qualifications.
Key Responsibilities:
- Manage 55-60 inbound calls each day related to member plan details, eligibility, and referrals.
- Assist members through the client website and respond to inquiries via live chat or email.
- Facilitate member cancellations, enrollments, and document any modifications to member plans.
- Log inquiries when the client is not identified as a potential plan member.
- Guide and mentor new customer service representatives.
- High School Diploma, GED, or higher education preferred.
- Minimum of 2 years in customer service roles, including experience in education, hospitality, or retail.
- Proficient in working with various systems.
- Capable of multitasking and effectively deescalating calls.
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