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Member Service Representative
2 months ago
We are seeking a highly skilled Member Service Representative to join our team at Cardinal Credit Union Inc. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, handling financial transactions, and promoting our credit union products and services.
Key Responsibilities- Process member financial transactions, including deposits, withdrawals, and loan payments.
- Balance cash drawers and make settlements of daily activity.
- Welcome members and provide routine information concerning credit union products and services.
- Answer questions about products and services and refer problems to the Branch Manager.
- Identify cross-sell opportunities and promote services to members through in-person transactions, phone calls, and outbound calls.
- Minimum of six months customer service and cash handling experience.
- Minimum of six months sales/referral experience, including providing related products and service options to customers.
- A high school education, some college preferred.
- Bilingual in Spanish preferred.
- Medical, prescription, dental, and vision insurance.
- Life and long-term disability insurance, employer-paid.
- Generous 401(k) plan.
- Paid time off and holidays.
- Loan discounts.
- Tuition reimbursement to foster career development.
Cardinal Credit Union Inc is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. We are a non-smoking work environment.