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Food Service Team Member

2 months ago

Cleveland, Ohio, United States Judson Full time
Job Overview

Position Title: Food Service Team Member

General Purpose:

The Food Service Team Member is responsible for welcoming patrons in dining areas, efficiently taking food and beverage orders, and delivering items with professionalism. This role involves serving appetizing meals and other food items tailored to dietary needs and special events. The individual will follow production sheets and adhere to all tasks assigned by a supervisor.

Key Responsibilities:

  • Adhere to proper hygiene practices, including hand washing and glove usage.
  • Review the daily menu and specials to stay informed.
  • Exhibit a thorough understanding of menu items and their ingredients.
  • Accommodate guest requests and preferences with care.
  • Demonstrate knowledge of specialized diets and food allergens.
  • Communicate effectively with kitchen staff to ensure accurate order delivery and accommodate special requests.
  • Ensure dining areas are properly set before and after meal services.
  • Maintain a clean, safe, and welcoming environment for guests.
  • Address guest complaints or issues promptly and relay information to supervisors as needed.
  • Remain flexible and patient in interactions with guests and colleagues.
  • Gather necessary food items for meal preparation.
  • Prepare, portion, and serve food items according to established guidelines.
  • Ensure timely preparation and serving of food items, reporting any discrepancies to a supervisor.
  • Perform various tasks including sanitation procedures, food storage management, and operating kitchen equipment.
  • Maintain and clean kitchen utensils and equipment, ensuring proper functioning.
  • Monitor food temperatures during serving and storage.
  • Accurately record temperatures for food items and equipment.
  • Assemble and deliver room service trays as required.
  • Deliver food and supplies to designated dining locations.
  • Serve meals attractively, using appropriate garnishes and serving utensils.
  • Follow guidelines for serving modified foods.
  • Utilize nutritionally equivalent substitutes when necessary, documenting changes appropriately.
  • Reset tables and replenish supplies in dining areas.
  • Implement HACCP food handling procedures during food preparation and service.
  • Assist in maintaining cleanliness and organization of storage areas.
  • Perform end-of-shift cleaning and sanitation of all items.
  • Participate in cleaning tasks as assigned.
  • Collaborate with staff from other departments during special events.
  • Attend production and safety meetings as required.
  • Maintain a record of punctuality and attendance.
  • Follow all company policies and safety protocols.
  • Complete additional duties as assigned.

Core Behavioral Skills: This position requires a commitment to personalized customer service, demonstrating the following core values:

  1. Respect: Treat everyone with dignity and courtesy.
  2. Empowerment: Take ownership and seek solutions.
  3. Communication: Listen empathetically and communicate positively.
  4. Integrity: Uphold ethical standards consistently.
  5. Teamwork: Foster collaborative relationships for optimal service.
  6. Excellence: Strive to exceed expectations in all interactions.

Qualifications:

  • High school diploma or GED preferred.
  • Minimum of one year of experience in food preparation.
  • Proficient in quantity and quality food preparation techniques.
  • ServSafe Certification is a plus.
  • Basic reading, writing, and math skills are required.

Physical Requirements: Candidates must be at least sixteen years old and able to meet the physical demands of the role, which may include kneeling, climbing, reaching, pushing, and lifting up to 40 lbs.

Personal Attributes: Ability to communicate effectively in English, demonstrate good interpersonal skills, and exhibit a strong interest in serving others, particularly older adults.

Work Environment: The role is set in a kitchen environment with exposure to varying temperatures and potential stressors associated with food service. Safety precautions are necessary when handling cleaning chemicals.