Manufacturing Call Center Specialist

3 weeks ago


Houston, Texas, United States Global Channel Management Full time

Global Channel Management is a leading manufacturer of coatings products, and we are currently seeking a Manufacturing Call Center Specialist to join our team. As a key member of our customer-facing staff, you will be responsible for managing multiple accounts and resolving product or service issues.

The ideal candidate will have manufacturing experience and a strong background in call center environments. They should also possess SAP/QP1 experience and be able to work effectively in a fast-paced environment. A strong focus on customer satisfaction and a willingness to learn new skills are essential for success in this role.

Responsibilities include:

  • Responding to customer inquiries and resolving product or service issues
  • Managing multiple accounts and maintaining accurate customer information
  • Initiating proactive contact with customers to address their needs
  • Understanding product schedules for Liquid and Powder Coatings manufacturing sites
  • Processing accurate order entry
  • Collaborating with other departments to ensure resolution of customer requests
  • Maintaining a working understanding of color matching

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience. If you are looking for a challenging and rewarding career opportunity, please submit your application.


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