Licensed Insurance Receptionist

4 days ago


Lawrenceville, Georgia, United States Staff My Agency Full time

A leading insurance agency, Staff My Agency, is seeking a highly skilled and motivated Part-time Licensed Insurance Receptionist to join our team. As a key member of our team, you will play a vital role in ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

The ideal candidate will be a professional with a great attitude and outgoing personality, someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include:

  • Providing product and services information to customers, resolving any emerging problems with accuracy and efficiency.
  • Managing incoming calls and handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
  • Keeping records of customer interactions, processing customer accounts, and filing documents.

As a valued member of our team, you will receive:

  • Hourly pay plus commission/bonus (based on experience and licenses)
  • Valuable experience and growth opportunities
  • Growth potential and opportunity for advancement within our agency

The ideal candidate will possess:

  • A Property and Casualty license
  • Strong phone contact handling skills and active listening
  • Comfortable making outbound calls
  • Genuinely excited to help customers
  • Patient, empathetic, and passionately communicative
  • Ability to empathize with and advocate for clients when necessary
  • Strong problem-solving skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


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