Solutions Consultant

5 days ago

Dallas, Texas, United States SafetyCulture Full time

SafetyCulture is a global, product-led SaaS company that empowers distributed working teams to improve continuously. Our mission is to unite teams to drive improvement in any organization.

This role is part of the regional Customer Success team and works closely with Sales and Marketing teams, as well as Product and Product Marketing teams based in the US. The position will be based in Dallas, Texas, and will be responsible for spearheading our expansion into enterprise markets.

As a key member of our team, you will connect with key decision-makers to understand their unique challenges and showcase how SafetyCulture's suite of products or comprehensive operations platform can transform their operations. You will establish trust and credibility, positioning SafetyCulture as the go-to choice for businesses seeking top-tier solutions.

Key Responsibilities:

  • Customer Needs Analysis: Conduct thorough needs assessments with prospects and existing customers to understand their unique business challenges, processes, and requirements.
  • Solution Customization and Demonstration: Customize SafetyCulture's offerings to address specific pain points identified during the analysis phase. Prepare and present tailored demonstrations that highlight how SafetyCulture's features meet the prospect's needs.
  • Product Liaison: Serve as the bridge between our customers, internal teams, and product/engineering teams. Ensure clear communication of customer requirements and feedback to foster product improvements and innovation.
  • Proposal Development: Collaborate with the Sales and Customer Success teams to develop compelling, customized proposals and scope of work that clearly articulates the value proposition of SafetyCulture's solutions.
  • Market Intelligence: Stay abreast of industry trends, competitor activities, and regulatory changes to provide insights to both the product, sales, and customer success teams, ensuring SafetyCulture's offerings remain competitive.
  • Education and Advocacy: Educate potential customers on the benefits and capabilities of SafetyCulture's solutions through speaking engagements, webinars, workshops, and at industry events. Advocate for SafetyCulture's mission and values in all interactions.

About You:

  • Proven experience as an industry consulting expert in one of the following industries: Hospitality, Retail, Manufacturing.
  • Familiarity with duties similar to that of a technical pre-sales or solutions consulting role, ideally coming from a management consulting background.
  • Strong understanding of safety, quality management, and compliance processes and challenges within large organizations relating to your industry expertise.
  • Excellent communication and presentation skills, with the ability to translate complex business requirements into clear, value-based solutions.
  • Demonstrated ability to build relationships with key stakeholders and decision-makers within enterprises.
  • Ability to speak to technical solutions with SaaS platforms and integrations is a preference.
  • A problem-solving mindset with a strong analytical capability.
  • Ability to inspire customers by articulating industry best practices.

What We Offer:

  • Equity with high growth potential and a competitive salary.
  • 401k.
  • Generous Medical Insurance plans.
  • Paid Parental Leave.
  • The work we do has real purpose, we are working to improve how millions of front-line workers and leaders do their jobs every day and get them home safely.
  • Access to professional and personal training and development opportunities.
  • Hackathons, Workshops, Lunch & Learns.
  • We encourage involvement in the community, open-source work, attending talks and events, and experimenting with new technologies.
  • Quarterly celebrations and team events.

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