Customer Service Representative

3 weeks ago


SaintBauzilledePutois, Occitanie, United States SSC - Sarasota Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at SSC - Sarasota. As a key member of our Customer Service Department, you will play a vital role in delivering exceptional patient experiences and ensuring seamless communication with our patients and stakeholders.

Key Responsibilities
  • Communication: Respond to incoming calls, review accounts for missing information, and document accurate details. Make outbound calls for follow-up on accounts as necessary.
  • Account Management: Index Explanation of Benefits (EOBs), enter IS batches electronically, verify insurance eligibility, and collect payments for outstanding account balances.
  • Policy Adherence and Administrative Duties: Adhere to and comply with all relevant policies and procedures. Process incoming correspondence and attend scheduled educational sessions and department meetings.
  • Additional Responsibilities: Demonstrate flexibility and adaptability to perform any other duties as assigned or requested.
Requirements
  • A minimum of six months of related experience is required.
  • Proficiency with Microsoft Word.
  • Education: High School Diploma or equivalent.
About Us

Community Health Systems is one of the nation's leading healthcare providers, committed to helping people get well and live healthier. We operate 70 acute-care hospitals and over 1,000 other sites of care across 15 states.

We offer a robust benefits package, including health insurance, flexible scheduling, 401k, and student loan repayment programs. Our team members enjoy a supportive and collaborative work environment, with opportunities for professional development and career advancement.



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