Customer Service Representative

2 days ago

SaintBauzilledePutois, Occitanie, United States Liberty Savings Bank FSB Full time
Job Summary:

Liberty Savings Bank FSB is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers by performing banking transactions, opening new accounts, and expanding customer relationships.

Key Responsibilities:
  • Provide superior service to customers by performing banking transactions, opening new accounts, and expanding customer relationships.
  • Maintain and balance cash drawers, perform ATM and assist with end-of-night balancing.
  • Receive, post, pay out funds, balance, and proof customer accounts.
  • Open new accounts for checking, savings, business accounts, IRA, etc.
  • Identify customer needs and recommend specific products and/or services by use of CNA process.
  • Expand customer relationships by making appropriate referrals, such as investments, mortgage, and commercial loans, and handle consumer loans by taking applications and assisting with processing.
  • Maintain and balance cash drawers.
  • Accept and post credit card and loan payments and payoffs.
  • Perform account research and problem-solving as needed.
  • Cross-train in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, other ancillary services, and assist with opening and closing financial center.
  • Contribute to the achievement of financial center sales/service goals by meeting/exceeding individual goals.
  • Uphold customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.
  • Maintain customer confidence and protect operations by following the Privacy Policy and keeping information confidential.
  • Comply with bank procedures and follow regulatory/operational/security guidelines. Adhere to the Check Handling Agreement. Successful Mystery Shop scores. Minimal bank monetary losses.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 1 year customer service or cash handling experience/skills required.
  • Able to communicate with individuals at all levels, provide superior customer service, and work well with others is required.
  • Able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance, and use proper telephone etiquette/grammar is required.
  • Able to work a flexible schedule and skills in accuracy, cash handling, and math are required.
  • Basic computer skills and the ability to learn industry-related software are required.

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