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Customer Service Representative

2 months ago

SaintBauzilledePutois, Occitanie, United States SSC - Sarasota Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at SSC - Sarasota. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving account issues, and ensuring a positive customer experience.

Key Responsibilities
  • Account Resolution: Respond to customer inquiries, resolve account issues, and ensure accurate and timely resolution of customer complaints.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
  • Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and resolving any issues that may arise.
  • Communication: Communicate effectively with customers, both verbally and in writing, to resolve issues and provide information.
  • Problem-Solving: Analyze and resolve customer complaints, using problem-solving skills to find effective solutions.
  • Team Collaboration: Work collaboratively with the customer service team to achieve goals and objectives.
Requirements
  • Education: High school diploma required; Associates degree preferred.
  • Experience: Six months to one year of previous customer service experience preferred.