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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative/Inside Sales Representative to join our team at Daikin Comfort Technologies Distribution, Inc. in Sarasota, FL. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers, providing exceptional customer service, and meeting established sales quotas.
Key Responsibilities- Build and maintain strong relationships with customers through active communication, product knowledge, and excellent customer service skills.
- Meet or exceed sales targets by identifying and pursuing new business opportunities, upselling, and cross-selling our products and services.
- Provide accurate and timely information to customers regarding product availability, pricing, and delivery dates.
- Process orders, manage inventory, and coordinate with manufacturing, sales, distribution, and vendors to ensure timely delivery.
- Develop and maintain knowledge of our products, services, and industry trends to provide expert advice to customers.
- Collaborate with the Branch Manager to resolve customer complaints and issues in a professional and timely manner.
- Perform daily cash handling, end-of-shift counts, and prepare deposits as required.
- Conduct customer satisfaction surveys and gather feedback to improve our services and products.
- 6+ years of progressive sales and customer service experience, with a minimum of 5 years in the HVAC industry.
- High School diploma or GED equivalent, with some college preferred.
- HVAC certification preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Physical ability to perform essential job duties, including standing for long periods, lifting up to 50 pounds, and operating a forklift.
- Competitive salary and commission structure.
- Benefits effective on day one for all full-time direct hires.
- Training programs to develop new skills and advance your career.
- Growth opportunities within a global company.
- A positive and supportive work environment.
