Customer Service Representative

24 hours ago


Newton, New Hampshire, United States Haffner's Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Haffner's, a leading wholesale fuel distributor in New England.

Job Summary

This role is responsible for providing exceptional customer service to Haffner's customers, ensuring timely issue resolution and proactive customer outreach. The ideal candidate will possess strong verbal and written communication skills, with the ability to empathize with customers and resolve conflicts effectively.

Key Responsibilities
  • Provide outstanding customer service via telephone, email, and lobby visits.
  • Answer initial and follow-up calls from customers with delivery, service, and technical support issues.
  • Respond to inquiries using approved scripting and established SOPs to research and clarify desired information.
  • Develop new business opportunities with existing customers by promoting company products and services.
  • Maintain required documentation for new and existing customers.
  • Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction.
Requirements
  • Absolute commitment to customer satisfaction.
  • Concise, effective verbal and written communications skills.
  • Ability to excel individually and as part of a larger team.
  • Capability to execute tactically by organizing multiple processes and prioritizing duties.
Benefits
  • Employee Discount on gasoline, and residential propane and oil.
  • Medical, Dental, and Vision Insurance.
  • 401K Retirement Plan with Company Match.
  • Paid Time Off.
  • Company Paid Life Insurance and Optional Life Insurance.
  • Short-Term and Long-Term Disability.
  • Critical Illness and/or Accident Insurance.
Compensation

Hourly Rate/Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is:

$20.00 per hour



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