Software Implementation Specialist
1 week ago
We are seeking a highly skilled Software Implementation Specialist to join our team at Kyocera Document Solutions America, Inc. As a key member of our organization, you will be responsible for the administration of all Strategic Accounts on KFS, ensuring seamless integration and optimal performance.
Key Responsibilities- Interface with Customer IT departments to develop and implement KFS installation plans.
- Communicate with Servicing Dealers/Subsidiaries to ensure KFS is installed during initial installation.
- Work with Strategic Accounts Contracts Team to identify and resolve delinquent meters.
- Actively monitor KFS for offline devices and resolve connection issues.
- Review and resolve missing meter reports for key accounts.
- Collaborate with Sales to ensure smooth deployment of KFS on new machines.
- Maintain user databases to ensure fleet activity and accuracy.
- Proactively update firmware on all devices on KFS.
- Improve meter collection and reporting processes.
- Assist the service team with network-related inquiries.
- 2+ years of experience in information technology, computer networking, and/or software implementation.
- Proficiency in MS Office and strong computer skills.
- Excellent time management and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work well in a team-oriented environment.
- Proficiency in the English language.
- Ability to interact with all levels of management.
- High School diploma or GED.
- A+ and/or Net+ Certified or equivalent certification.
- Experience in the document solutions industry.
Kyocera Document Solutions America, Inc. is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions. We offer a generous benefits package, including medical, dental, and vision plans, a 401k match, flexible spending, disability, and life insurance, plus paid time off and holidays.
We are an Equal Opportunity Employer and comply with all applicable federal, state, and local laws regarding nondiscrimination. Qualified minorities, women, protected veterans, and/or individuals with disabilities are encouraged to apply.
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