Rooms Coordinator

2 days ago


Orlando, Florida, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Rooms Coordinator to join our team at The Ritz-Carlton Orlando Grande Lakes. As a Rooms Coordinator, you will be responsible for ensuring that our guests have a seamless and enjoyable experience during their stay with us.

Key Responsibilities
  • Assign rooms to guests based on their preferences and requests
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in/pre-registration procedures for arriving groups
  • Review and track requests for room changes and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests or problems have been met
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • License or certification not required
About Us

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are proud to be a global leader in luxury hospitality and are committed to delivering exceptional experiences for our guests. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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