Customer Service Representative

4 weeks ago


Las Cruces, New Mexico, United States MCI Military Recruitment Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Provide product and service information to customers, and make recommendations as needed
  • Meet or exceed performance metrics and quality standards
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer:
  • Competitive hourly rate and opportunities for overtime
  • Comprehensive training program and ongoing support
  • Opportunities for career advancement and professional growth
  • Fun and dynamic work environment with a team-oriented culture


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