Operations Manager

4 weeks ago

Roswell, Georgia, United States Mattress Firm Full time
Career Opportunity - Operations Manager at Mattress Firm

About Mattress Firm
Mattress Firm is a leading retailer of mattresses and sleep-related products, committed to providing customers with a unique shopping experience. Our goal is to make a positive impact on the lives of our customers, employees, and community.

Salary Range
The salary for this role is estimated to be between $75,000 and $110,000 per year, depending on qualifications and experience.

Job Description
Operations Manager - Distribution Center Leader

The Operations Manager - Distribution Center Leader will play a critical role in overseeing the efficient day-to-day operations of multiple functions within their assigned distribution center. This includes managing and developing members of the distribution center team, contributing to meeting organizational financial objectives, and ensuring adherence to operational processes, policies, and procedures.

Responsibilities
  • Assist in the efficient day-to-day operations of the distribution center.
  • Contribute to meeting overall financial objectives of the distribution center compared to budget.
  • Create and foster an environment of trust, open two-way communication, and cohesive team effort.
  • Ensure alignment with strategic vision and communicate organizational mission and values to the team.
  • Communicate with team members through regular and frequent meetings.
  • Hold one-on-one meetings with direct reports at least twice a month.
  • Ensure adherence to operational processes, policies, and procedures.
  • Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.
  • Identify opportunities and drive continuous improvement initiatives in the distribution center.
  • Facilitate resolution of customer service issues.
  • Verify driver payroll for accuracy.
  • Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
  • Ensure use of proper safety equipment and maintain a safe working environment by ensuring adherence to all safety policies and procedures.
  • Complete all required training modules and certifications prior to the due date.
  • Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
  • Communicate professionally with all internal and external contacts.
  • Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
  • Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
  • Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Requirements
Education
  • High School diploma or equivalent required
  • Bachelor's Degree preferred

Professional Experience
  • 5+ Operations Experience
  • 3+ Managerial Experience

Skills
Warehouse, Logistics, or Supply Chain Knowledge
  • Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.
  • Capacity to identify all aspects of a problem and understand why a problem exists in order to develop a workable solution.
  • Able to adapt to new situations, change and shift strategies to meet different types of challenges.
  • Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning.
  • Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.
  • Ability to evaluate the impact of a business decision on the business financial statements and financial wellbeing in the long term.

Benefits
  • Excellent career growth opportunities through on-the-job training and development programs.
  • 401(k) with employer matching.
  • Mental health and life resources.
  • Medical, dental, prescription and vision plans.
  • Get paid on-demand.
  • Base pay or uncapped commission.
  • Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

About the Role

This is a unique opportunity to join a dynamic organization and contribute to the success of our distribution center. If you are a motivated leader with a passion for operations management, we encourage you to apply. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Equal Employment Opportunity

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We welcome applications from diverse candidates and are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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