Front of House Manager
1 month ago
At JINYA Ramen Bar, we are seeking a highly skilled and experienced Front of the House Manager to join our team. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and hospitality, while maintaining a safe and healthy work environment.
Key Responsibilities:- Maintain a safe, secure, and healthy work environment by enforcing sanitation standards and procedures, complying with legal regulations, and securing revenues.
- Ensure restaurant cleanliness, manage service and hospitality standards, and control costs by reviewing labor, minimizing waste, and ensuring excellent service quality.
- Develop and implement daily operations of the front of house team, supporting and leading both front and back of the house, and executing excellent food and service quality controls.
- Manage service and hospitality standards by consistently monitoring and reviewing all aspects of service and hospitality, utilizing the steps of service.
- Control costs by reviewing labor, minimizing waste, and ensuring our guests receive the highest excellence in service/hospitality.
- Order and review beverage supplies, ingredients, and other bar items in a timely and cost-effective procedure, maintaining inventory levels and conducting inventory with management team.
- Create schedules for front of house team members, ensuring efficient labor costs based on daily sales, and scheduling labor as required by anticipated business needs.
- Oversee, schedule, and review necessary repairs and maintenance on front of house equipment, ensuring equipment is kept clean and in excellent working condition.
- Coordinate daily front and back of the house operations with restaurant team members, from sales goals, review product quality, and organize and supervise shifts.
- Appraise front of house team members' performance and continuously provide feedback to improve service and productivity, administering prompt, fair, and consistent corrective actions for any and all violations of company guidelines and policies.
- Respond efficiently and accurately to any guest complaints and corporate communications.
- Work closely with general manager and other restaurant managers to meet and exceed revenue objectives, including food, beverage, and labor costs.
- Train, develop, and manage current and new front of house team members on safety, beverage recipe adherence, and service/hospitality standards, cross-training qualified team members to expand the operational efficiency of all shifts.
- Ensure all aspects of the front of house operate effectively and efficiently, and our guests receive the best dining experience.
- Minimum 2 years of experience in restaurant and/or hospitality restaurant, with a preference for high-volume and fast-paced restaurant experience.
- Outstanding and professional verbal and written skills, with a strong ability to multi-task.
- Ability to read and comprehend simple instructions, short correspondence, and memos, and ability to write simple correspondence.
- Ability to lead by example, inspire, and motivate team spirit and effectively present information in one-on-one settings and/or small group situations.
- Ability to work well under pressure.
- Capable of conducting and assessing restaurant inventory.
- Must have knowledge of restaurant systems, including but not limited to ALOHA, or other POS systems, knowledge of MS Office, and ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals.
- Possesses excellent interpersonal communication skills with qualities of integrity, credibility, and commitment to corporate mission.
- Exceptional organization and leadership skills.
- Must be dependable and reliable.
- Must be 21 years of age or older.
- Experience working in a multi-cultural environment.
- Ability and willingness to work flexible hours, including weekends and holidays.
- High School Diploma preferred, with a preference for College.
- Be able to write and speak English, with a preference for Spanish.
- Must have appropriate city, state, and federal certifications according to location of restaurant, including alcohol and food handling certificates.
This job operates in a fun yet professional restaurant environment. This role routinely moves inside and outside of the front of house. Manager will occasionally ascend/descend ladder to reach overhead items. Manager will frequently communicate with staff, guests, and other team members, must be able to exchange accurate and factual information in all cases. Manager must be able to detect fires, spills, and other safety-related issues and immediately resolve it.
The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The manager frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Manager must be able to distinguish between sweet, savory, and other food flavors. Manager will work indoor/outdoor restaurant environment, which might be hot, humid, and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time.
Travel is primarily local during the business day based on home restaurant location, but may be required to various locations for training, meetings, and other job-related functions.
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