Cannabis Product Associate

9 hours ago

Watertown, Massachusetts, United States Ethos Cannabis Full time
Job Description

Ethos Cannabis is seeking a highly motivated and customer-focused Cannabis Product Associate to join our team.

Job Summary:

The Cannabis Product Associate will assist patients in selecting appropriate products for purchase, prepare orders, execute transactions, and provide exceptional customer service.

Responsibilities:

  • Provide an excellent customer experience while assisting in the sale of cannabis products
  • Guide patients throughout the sales floor, making product recommendations based on patient need and available products
  • Assist patients with choosing the right products according to their ailments
  • Ensure orders are fulfilled efficiently with 100% accuracy at all times
  • Operate cash register, computer-based POS system, and cash drawer
  • Adhere to company Standard Operating Procedures
  • Verify patient allotment and ensure he/she is eligible to make purchases using the state system
  • Maintain proper cash handling procedures at all times
  • Maintain fully stocked and clean POS counters at all times
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
  • Ensure opening and closing cleaning and organization is completed
  • Participate in periodic staff meetings
  • Ensure POS counters are ready when dispensary opens
  • Manage inbound phone inquiries and route calls accordingly
  • Adhere to all Medical Cannabis laws
  • Maintain a positive attitude that promotes teamwork
  • Work collaboratively and respectfully with other team members
  • Participate in ongoing education and professional development opportunities
  • Read industry publications to keep up to date on trends
  • Additional duties as assigned by management

Qualifications:

Education:

  • Minimum of a high school degree required; college degree preferred

Experience:

  • 2 years of customer service experience
  • Cannabis experience preferred
  • Local applicants preferred
  • Experience in a retail or customer service setting
  • Superior customer service skills and phone etiquette
  • Cash register experience with speed and accuracy
  • Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
  • Strong organizational skills
  • Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
  • Detail oriented with an eye on process optimization
  • Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
  • Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
  • Must be able to handle constructive criticism and guidance
  • Proper employment documentation; reliable transportation and valid driver's license
  • Ability to work 7 days per week including some holidays and to be flexible with schedule

Capabilities and Skills:

  • Knowledge of marijuana strains, formulations, extracts and other products on the market
  • Excellent customer service skills
  • Attention to detail
  • Precise math skills
  • Organizational skills
  • Multi-task oriented
  • Ability to work in a fast-paced, changing, and challenging environment
  • High level of integrity and a strong work ethic
  • Proficiency in computer usage, including retail point-of-sale software
  • Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment

Other Requirements:

  • Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check - certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations
  • Ability to lift and carry up to 20 pounds for a distance of 50 feet
  • Must pass stringent State background test requirements

Compensation:

This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.

Ethos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

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