Cannabis Product Associate

4 weeks ago

Watertown, Massachusetts, United States Ethos Cannabis Full time

About the Role:

The Cannabis Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures, and operational guidelines.

This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling, and customer service.

Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base.

We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.

Responsibilities:

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Greet all patients in a warm, sincere, and helpful manner
  • Provide an excellent customer experience while assisting in the sale of cannabis products
  • Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
  • Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
  • Assist patients with choosing the right products according to their ailments
  • Ensure orders are fulfilled efficiently with 100% accuracy at all times
  • Operate cash register, computer-based POS system, and cash drawer
  • Adhere to company Standard Operating Procedures
  • Verify patient allotment and ensure he/she is eligible to make purchases using the state system
  • Maintain proper cash handling procedures at all times
  • Maintain fully stocked and clean POS counters at all times
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
  • Ensure opening and closing cleaning and organization is completed
  • Participate in periodic staff meetings
  • Ensure POS counters are ready when dispensary opens
  • Manage inbound phone inquiries and route calls accordingly
  • Adhere to all Medical Cannabis laws
  • Maintain a positive attitude that promotes teamwork
  • Work collaboratively and respectfully with other team members
  • Participate in ongoing education and professional development opportunities
  • Read industry publications to keep up to date on trends
  • Additional duties as assigned by management

Requirements:

  • Minimum of a high school degree required; college degree preferred
  • 2 years of customer service experience
  • Cannabis experience preferred
  • Local applicants preferred
  • Experience in a retail or customer service setting
  • Superior customer service skills and phone etiquette
  • Cash register experience with speed and accuracy
  • Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
  • Strong organizational skills
  • Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
  • Detail oriented with an eye on process optimization
  • Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
  • Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday
  • Must be capable of working in front of a computer for extended periods of time based on job duties listed above
  • Must be able to handle constructive criticism and guidance
  • Proper employment documentation; reliable transportation and valid driver's license
  • Ability to work 7 days per week including some holidays and to be flexible with schedule

What We Offer:

Ethos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

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