Regional Operations Manager
1 week ago
At Marathon Health, we are seeking a highly skilled Regional Operations Manager to oversee the operations of multiple health centers within their region.
Key Responsibilities:
- Plans, organizes, and manages operations for assigned health centers, including staff hiring, training, scheduling, inventory control, and facility upkeep.
- Ensures quality, safety, and infection control standards are maintained throughout the centers, through the adoption of the company's online auditing system and periodic in-person audits.
- Drives achievement of patient, client, and teammate satisfaction goals. Responds to complaints with thorough investigation of concerns.
- Ensures centers are properly stocked and inventories are managed through monthly audits, which may require manual examination of supplies in each center.
- Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
- Provides compliance leadership related to governmental, accreditation, and other regulations/requirements and with company policies.
- Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.
Requirements:
- Bachelor's degree in Business or Healthcare Administration and 3-5 years of relevant healthcare operations experience and previous clinical management experience in a physician practice setting or equivalent combination of education and experience.
- Strong presentation, employee management, and project implementation skills.
- Leadership and Organization-exceptional capacity for leading people; a team-builder who has experience in scaling up teams; ability to connect clinical staff both on an individual level and in groups; capacity to enforce accountability; ability to develop and empower staff from the bottom up, while leading from the top down.
- Action Oriented-enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; a take-charge individual; can take unpopular stands when necessary.
- Results-proven track record of exceeding goals with a bottom-line orientation; able to make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of clinical understanding and clinical management.
- General Management-thorough understanding of finance, systems, HR, and lean concepts with a proven track record in understanding a full range of business functions and systems.
- High-level of proficiency in Microsoft Office Suite with excellent writing, editing, and administrative skills; Electronic Medical Record (EMR) experience strongly preferred.
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