IT Field Support Specialist
11 hours ago
At Red Knight Solutions, LLC, we're committed to partnering with talented individuals to find the perfect fit for their future. Our unique approach aligns your expertise with our clients' needs, fostering long-lasting partnerships.
We're seeking a skilled Field Specialist to join our Infrastructure Delivery team. Reporting to the Territory Supervisor, this role involves performing hardware-focused, break fix services and solutions on various client products. The ideal candidate will possess the ability to perform basic and moderately complex troubleshooting and repair activities, exercising moderately complex analytical skills and making decisions based on established department and company guidelines.
Key Responsibilities:
- Providing customer break fix support for designated equipment
- Communicating clearly in written and verbal form
- Possessing excellent customer service skills
- Accepting and delivering all service calls assigned
- Completing all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- Other duties may be assigned to meet business needs
- May provide functional guidance to colleagues
Requirements:
- Typically requires technical school certification or equivalent and 1-2 years of relevant experience
- Ability to drive yourself to client locations
- Ability to lift and/or move various computer equipment up to 50 lbs.
- Valid driver's license
- Reliable transportation with valid registration and adequate insurance
- Must own a basic repair tool kit
Benefits:
- $40 per call/$5 per call per diem
We're committed to providing a supportive and challenging work environment. If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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