Endpoint Technology Manager

2 weeks ago

Milwaukee, Wisconsin, United States Matech Resources Full time
Job Summary

We are seeking a highly skilled and experienced Endpoint Technology Manager to join our team at Matech Resources. The successful candidate will be responsible for the overall development, implementation, and maintenance of endpoint technologies for client Information Systems.

Key Responsibilities
  • Manage endpoint technologies, including hardware and software supporting client corporate devices, such as imaging, deployment, and packaging software for Windows and iOS/MAC devices, desktop GPO, and device security patching.
  • Ensure security, high availability, and performance of all endpoint systems using industry-leading practices.
  • Coordinate with other IT departments to ensure proper implementation of endpoint infrastructure in support of business application initiatives.
  • Provide reports regarding the effectiveness of endpoint infrastructure and proactively make recommendations for the adoption of new technologies and/or procedures.
  • Develop work plans and allocate resources for the design and implementation of endpoint computing hardware and software.
  • Work with the Epic Core team to manage Epic system upgrades.
  • Ensure departmental and team standards for configuration control are followed, including quality assurance in conjunction with change management leading practices.
  • Set measurable and attainable goals related to endpoints, monitor staff performance, and conduct performance appraisals.
  • Work closely with the Service Desk and Client Technologies Management to ensure high availability and rapid resolution of endpoint escalations.
  • Work closely with the IT Security Officer to ensure high levels of endpoint security.
  • Assist in budget development and management, developing and managing short and long-term operating and capital budgets in a fiscally responsible manner.
  • Follow departmental methodology standards, including project management, change management, testing, and security requirements.
Requirements
  • Three years of experience in a management position supporting computing infrastructure and in a customer support role with high customer satisfaction goals.
  • Experience in a hospital or healthcare setting is preferred.
  • Experience with Microsoft Enterprise and Mobility technologies, vendor/contract and license management, implementation and management within the ITIL ITSM framework, preferred.
  • Bachelor's degree in computer science or a related technology field or acquired through a combination of education and experience.
  • Excellent interpersonal skills to effectively communicate with all levels of hospital system staff, vendors, and IT personnel.
  • Strong ability to define, communicate, and ensure processes, policies, and procedures are executed in accordance with desired management outcomes.
  • Outstanding oral and written communication skills, strong management, and project management capabilities.

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